FocusFlow โ€” Support

Help, FAQ, and contact for FocusFlow iOS โ€” a focus timer that tracks your deep work by project tag.

Need help? Contact us directly:
๐Ÿ“ง Email: jiejuefuyou@gmail.com
โฑ Response time: within 48 hours (Tokyo time, JST)
๐ŸŒ App Store: FocusFlow on the App Store Available on the App Store

FAQ

What does FocusFlow do?

FocusFlow is a focus timer designed for deep work โ€” like Pomodoro, but with project tags so you can see exactly where your time went. Pick a project (or create a new one), tap start, and FocusFlow tracks the session. Weekly analytics show your top projects by time spent. Optional iOS 17 Focus Filter integration silences distractions during sessions.

What's a project tag?

A label you attach to a focus session. Examples: book-chapter-3, refactor-auth, client-acme. You can have unlimited tags. The weekly analytics rank tags by total minutes โ€” useful for tracking which projects are actually getting your attention.

How does the iOS 17 Focus Filter work?

FocusFlow registers as a Focus Filter in your iPhone Settings. When you start a focus session, it can automatically activate a Focus Mode (e.g., "Work") to silence notifications. When the session ends, the Focus Mode is deactivated. Set it up in Settings โ†’ Focus โ†’ Work โ†’ Add Filter โ†’ FocusFlow.

Where is my session data stored?

All sessions, project tags, and analytics are stored only on your device. No account is required. No data is uploaded. If you enable Apple Sign-In + iCloud sync (Premium feature), session data syncs across your devices via iCloud โ€” never our servers.

How do I restore my Premium purchase on a new device?

Open the app โ†’ Settings โ†’ tap Restore Purchases. Make sure you're signed in to the same Apple ID you used for the original purchase.

The Premium upgrade button shows nothing or fails โ€” what should I do?

Weekly analytics show wrong totals โ€” bug?

Pull-to-refresh on the analytics tab usually fixes display lag. If totals stay wrong after a force-quit and reopen, email us a screenshot so we can investigate.

How do I change the language?

Settings โ†’ Language โ†’ pick from English, ๆ—ฅๆœฌ่ชž, ็ฎ€ไฝ“ไธญๆ–‡, ็น้ซ”ไธญๆ–‡, ํ•œ๊ตญ์–ด, Espaรฑol, Franรงais, Deutsch. The change takes effect immediately. Default follows your iPhone system language.

Refund policy

App Store purchases are managed by Apple. To request a refund, follow Apple's standard process: Request a refund for App Store purchases.

Troubleshooting

Privacy & Terms

System requirements